Terms And Conditions

These Terms and Conditions (this “Agreement”) govern access to and use of the Envoy AI platform and related services (the “Service”, which includes the AI voice agents, workflow automation, messaging functionality, APIs, integrations, and related features identified on the Order Form, together with updates and the Documentation) provided by FreightMind AI, Inc. (d/b/a Envoy AI), a Delaware corporation (“Envoy”), to the customer accessing or using the Service or identified on the applicable Order Form (“you”, “your” or “yours”) (each a “Party”). By signing an Order Form, or by accessing or using the Service, you agree to this Agreement. If you accept this Agreement on behalf of a company or other entity, such as your employer or a client, you represent that you have authority to bind that entity, and “you”, “your” and “yours” refer to that entity.

1. Definitions

“Affiliate” means an entity that controls, is controlled by, or is under common control with a Party.

“Aggregated Data” means data derived from Customer Data that has been aggregated, anonymized, or de-identified so that it cannot reasonably be used to identify you, an Authorized User, or any individual.

“AI Output” means content generated by the Service using artificial intelligence or machine-learning models, including the content of automated voice, SMS, and email communications.

“AUP” means Envoy’s Acceptable Use Policy, located at tryenvoy.ai/legal/aup, as updated from time to time.

“Authorized User” means an employee, contractor, or agent you authorize to use the Service on your behalf.

“Communications Laws” means the laws applicable to communications initiated through the Service, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Telemarketing Sales Rule, state telemarketing, autodialer, robocall, and “mini-TCPA” laws, do-not-call and call-authentication (STIR/SHAKEN) requirements, and recording-consent and related disclosure laws.

“Customer Data” means data submitted to, transmitted through, or generated within the Service by or on behalf of you or your Authorized Users, including contact lists, load and shipment data, and recordings and transcripts of communications initiated through the Service. Customer Data excludes Aggregated Data and Envoy’s own data and materials.

“Documentation” means Envoy’s then-current user documentation for the Service.

“Envoy Content” means (i) the Service, the Documentation, all underlying software, technology, models, and know-how, and all improvements, modifications, and derivative works of the foregoing, together with all intellectual property rights in the foregoing; (ii) all Aggregated Data; and (iii) all telemetry, performance, and operational data about use of the Service. Envoy Content does not include Customer Data.

“Fees” means the fees set forth in an Order Form, including subscription fees, usage-based fees, and overages.

“Order Form” means a document signed by both Parties identifying the Service, term, fees, and other terms.

“Personal Data” means Customer Data that identifies or relates to an identified or identifiable individual.

“Recipient” means any person contacted, called, messaged, or emailed through the Service, including drivers, carrier personnel, dispatchers, brokers, shippers, and consignees.

“SLA” means the service level commitments in Exhibit A.

“Subprocessor” means a third party engaged by Envoy to process Personal Data.

“Subscription Term” means the initial term (the “Initial Term”) and any renewal terms (each a “Renewal Term”) for an Order Form.

“Third-Party Provider” means a third party whose models, services, or infrastructure are used to provide the Service, including telephony, AI model, speech-to-text and text-to-speech, cloud infrastructure, and email-delivery providers.

2. The Service

2.1 Access and Use. Subject to your compliance with this Agreement and timely payment of Fees, Envoy grants you a non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Service for your business purposes, in accordance with the Documentation and any usage limits on the Order Form.

2.2 Authorized Users and Affiliates. You may permit your Authorized Users and Affiliates to use the Service and are responsible for their compliance with this Agreement, for all activity under your account, for maintaining the confidentiality of credentials, and for all Fees attributable to Affiliate use.

2.3 Service Changes. Envoy may modify, update, or enhance the Service, provided that no change will diminish the core functionality of the Service during a Subscription Term. Envoy will provide reasonable advance notice of changes when practicable.

2.4 Beta Features. Envoy may make beta or other pre-release features available, which are provided “as is,” without warranty or SLA. Your use of beta features is voluntary, and by using them you accept that they may be changed or discontinued at any time and are not subject to the warranties or service levels in this Agreement.

2.5 Suspension. Envoy may suspend the Service, in whole or in part, if your use creates a security risk, violates the AUP or Communications Laws, or is more than thirty (30) days past due on undisputed Fees, or if suspension is required by law or a Third-Party Provider. Envoy will use commercially reasonable efforts to provide advance notice and to limit any suspension in scope and duration.

3. Your Responsibilities

3.1 Acceptable Use. You will, and will ensure your Authorized Users will, comply with the AUP (which is incorporated by reference) and use the Service only as permitted by this Agreement and applicable law.

3.2 Your Inputs. You are solely responsible for the accuracy, quality, and legality of Customer Data and of the contact lists, scripts, prompts, workflows, and configurations you provide or build, for the decision to contact any Recipient, and for having all rights, consents, and lawful bases necessary for Envoy to process Customer Data and to send communications to Recipients on your behalf.

3.3 Human Oversight. You acknowledge that AI Output may be inaccurate or unsuitable and are responsible for appropriate human oversight and review of AI Output that materially affects business decisions, including load-booking commitments, rate confirmations, and scheduling.

4. Communications Compliance

The Service can be used to initiate communications with Recipients of your choosing. You determine who is contacted, when, why, with what content, and on what legal basis, and accept primary responsibility for compliance with Communications Laws. This allocation is fundamental to the Parties’ bargain.

4.1 Your Representations. You represent, warrant, and covenant throughout the Subscription Term that: (a) you have the right and authority to provide all contact lists used in the Service and to instruct Envoy to contact each Recipient; (b) you have obtained and will maintain all consents, opt-ins, and other lawful bases required under applicable law for the Service to contact each Recipient using the means you select (including autodialed, prerecorded, artificial, or AI-generated voice calls, emails, and SMS messages), and maintain records sufficient to demonstrate compliance; (c) your contact lists, workflows, scripts, and configurations comply with all Communications Laws; (d) you will promptly honor all opt-out, stop, do-not-call, and unsubscribe requests and maintain an internal do-not-contact list; (e) communications you initiate will not misrepresent the sender or purpose, impersonate any person, or contain false or misleading information; and (f) where the Service records or transcribes communications, you will make all disclosures and obtain all consents required under applicable recording-consent laws.

4.2 Operational Support. Envoy provides reasonable platform features to assist your compliance, such as opt-out handling, unsubscribe headers, calling-time controls, identification of the calling party, and suppression tools. These are tools for your use and are not a substitute for your own compliance program, and Envoy does not warrant that use of any feature alone is sufficient for compliance.

4.3 No Legal Advice; Cooperation. Envoy does not provide legal advice. The Parties will cooperate reasonably regarding any third-party complaint, regulatory inquiry, or claim relating to communications initiated through the Service; subject to Section 11 [Indemnification], you are responsible for inquiries and claims arising from your contact lists, instructions, or content.

5. AI Output

5.1 Nature of AI Output. The Service uses artificial intelligence and machine-learning models, including those of Third-Party Providers, to generate AI Output. AI Output is generated probabilistically, may be inaccurate, incomplete, or unsuitable for a particular purpose, may vary for similar inputs, and is not a substitute for human judgment.

5.2 No Warranty; Your Responsibility. Except as expressly stated in Section 10.1 [Service Warranty], Envoy makes no representation or warranty regarding AI Output, and you use it at your own risk. You are solely responsible for any decision, action, or commitment made on the basis of AI Output and for implementing appropriate human oversight.

5.3 Ownership. As between the Parties, you own AI Output generated specifically for you through your use of the Service, subject to Envoy’s ownership of Envoy Content. Your use of AI Output is also subject to the then-current usage policies of the applicable Third-Party Providers where Envoy has made them available or referenced them.

6. Fees and Payment

6.1 Fees. You will pay the Fees set forth in the Order Form. Unless otherwise stated, Fees are quoted and payable in U.S. dollars and are exclusive of taxes.

6.2 Billing Model. Unless the Order Form states otherwise, Envoy bills an annual subscription for the capacity stated on the Order Form, payable monthly in arrears, with overage fees at the rate stated on the Order Form for usage exceeding that capacity. Capacity is not transferable between Order Forms, and unused capacity does not carry over to a renewal term unless the Order Form expressly states otherwise.

6.3 Payment and Disputes. Invoices are payable net thirty (30) days from the invoice date. You will pay all undisputed amounts on time and may dispute a charge in good faith by written notice within thirty (30) days of the invoice, after which the Parties will work in good faith to resolve it promptly. Undisputed amounts not paid when due accrue interest at the lower of two percent (2%) per month or the maximum rate permitted by law.

6.4 Taxes. You are responsible for all taxes associated with the Service, other than taxes based on Envoy’s net income.

6.5 Renewal Increases. Envoy may increase Fees for a Renewal Term on at least sixty (60) days’ notice before the start of that term, provided that any such increase will not exceed 5% of the Fees for the immediately preceding term. This 5% limit does not apply to increases in third-party costs (such as telephony, AI, or cloud-infrastructure charges), which Envoy may pass through to you without markup and will, upon request, provide evidence reasonably supporting the cost increase.

7. Data, Privacy, and Security

7.1 Customer Data. As between the Parties, you own all right, title, and interest in Customer Data. You grant Envoy a non-exclusive, worldwide, royalty-free license to access, use, process, store, transmit, display, and create derivative works of Customer Data solely to provide, maintain, secure, and support the Service for you, to prevent and address technical, security, or compliance issues, to comply with applicable law, and to enforce this Agreement.

7.2 Aggregated Data. Envoy may create and use Aggregated Data for any lawful business purpose, including to operate, support, and improve the Service, provided it does not identify you or any individual. Envoy does not use identifiable Customer Data to train its own or any Third-Party Provider’s general-purpose AI models.

7.3 Envoy IP; Feedback; Usage Data. Envoy and its licensors own all Envoy Content and reserve all rights not expressly granted. If you provide suggestions or feedback, Envoy may use them without restriction, obligation, or attribution.

7.4 Data Protection. To the extent Customer Data includes Personal Data, you are the controller (or business) and Envoy is the processor (or service provider). Envoy will process Personal Data only to provide the Service and for related business purposes, and as instructed by you through the Service. Envoy will not sell or share Personal Data and will not retain, use, or disclose it for any purpose other than performing the Service or as permitted by applicable law. You are responsible for compliance with data-protection laws applicable to you and to your Authorized Users and Recipients, including where applicable laws of jurisdictions outside the United States where your users are located, and will provide Envoy with Personal Data of non-U.S. individuals only as necessary to use the Service and on the understanding that the Service is operated from the United States. Envoy’s processing of personal data for which it acts as a controller, including personal data of your Authorized Users that Envoy uses to administer the Service and personal data Envoy collects through its website and marketing, is described in Envoy’s Privacy Policy at tryenvoy.ai/legal/privacy.

7.5 Security. Envoy will maintain administrative, technical, and physical safeguards designed to protect the security and confidentiality of Customer Data, consistent with recognized industry standards and Envoy’s then-current security program. On your reasonable written request (no more than once per year), Envoy will provide its then-current SOC 2 Type II report (or an equivalent third-party security assessment) and reasonable responses to a security questionnaire, in lieu of on-site audits.

7.6 Subprocessors. Envoy may engage Subprocessors to process Personal Data and will make a current list available on Envoy’s website. Envoy remains responsible for its Subprocessors’ performance. If you reasonably object to a new Subprocessor on data-protection grounds, the Parties will work in good faith to address the concern. If the concern is not addressed, you may terminate the affected Order Form.

7.7 Security Incidents. Envoy will notify you without undue delay, and in any event within seventy-two (72) hours, after confirming any unauthorized access to or disclosure of Customer Data, and will provide information reasonably available to help you meet your own notification obligations.

7.8 Return and Deletion. On termination or expiration, Envoy will, on request made within thirty (30) days, make Customer Data available for export, and thereafter delete or de-identify Customer Data within a commercially reasonable time, subject to legal retention requirements and routine backups.

8. Confidentiality

8.1 Definition. “Confidential Information” means non-public information disclosed by a Party that is marked or reasonably understood to be confidential. Envoy’s Confidential Information includes the Envoy Content and pricing; your Confidential Information includes Customer Data; and the terms of this Agreement and each Order Form are confidential to both Parties.

8.2 Obligations. The receiving Party will use Confidential Information only to perform under this Agreement, protect it with at least reasonable care, and not disclose it except to its representatives, Affiliates, and (for Envoy) Subprocessors who need to know and are bound by comparable confidentiality obligations. The receiving Party is responsible for its representatives’ compliance.

8.3 Exclusions; Compelled Disclosure. Confidential Information excludes information that is or becomes public through no fault of the recipient, was known without restriction before disclosure, was independently developed, or was rightfully received from a third party without restriction. The recipient may disclose Confidential Information as required by law if, where permitted, it gives prompt notice and reasonable cooperation.

8.4 Term; Return. These obligations continue for three (3) years after termination, and for trade secrets for as long as they remain trade secrets under applicable law. On request, the recipient will return or destroy Confidential Information, subject to legal retention and routine backups, and any retained copies remain subject to this Section 8.

9. Term and Termination

9.1 Term and Renewal. This Agreement begins on the Effective Date of the first Order Form (the date of last signature) and continues until all Order Forms expire or terminate. Each Order Form has the Initial Term stated on it and automatically renews for successive twelve (12)-month Renewal Terms unless either Party gives written notice of non-renewal at least thirty (30) days before the end of the then-current term.

9.2 Termination for Cause. Either Party may terminate this Agreement or an Order Form if the other Party materially breaches and fails to cure within thirty (30) days after written notice (ten (10) days for non-payment), or becomes insolvent or subject to a bankruptcy or similar proceeding not dismissed within sixty (60) days.

9.3 Termination for Misuse. Envoy may suspend or terminate the Service immediately on notice if your use materially violates the AUP, violates applicable laws in a manner that creates a meaningful risk of regulatory action or third-party claim, or is likely to cause harm to the Service, a Third-Party Provider, or any Recipient, using reasonable efforts to provide notice and an opportunity to cure where practicable.

9.4 Effect and Survival. On termination or expiration, your right to access the Service ends; you will pay all undisputed Fees accrued through termination (and, if Envoy terminates for your material breach or you terminate for convenience where permitted, the Fees for the remainder of the then-current term); and if you terminate for Envoy’s uncured material breach, Envoy will refund prepaid, unused Fees on a pro rata basis. Customer Data is handled under Section 7.8 [Return and Deletion]. Sections 1, 3, 4, 5, 6, 7, 8, 9.4, 10.3, 11, 12, and 13 survive termination or expiration.

10. Warranties and Disclaimers

10.1 Service Warranty. Envoy warrants that, during the Subscription Term, the Service will perform materially in accordance with the Documentation under normal use. Your exclusive remedy for breach of this warranty is for Envoy to use commercially reasonable efforts to correct the non-conformity, and if Envoy cannot do so within thirty (30) days of your written notice, you may terminate the affected Order Form and receive a pro rata refund of prepaid, unused Fees.

10.2 Mutual Warranties. Each Party represents and warrants that it has the legal authority to enter into this Agreement and will comply with all laws applicable to its performance under this Agreement.

10.3 Disclaimer. EXCEPT AS EXPRESSLY STATED IN SECTIONS 10.1 AND 10.2, THE SERVICE, AI OUTPUT, AND DOCUMENTATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENVOY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ACCURACY, AND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT AI OUTPUT OR ANY COMMUNICATIONS INITIATED THROUGH THE SERVICE WILL BE ACCURATE OR LAWFUL.

11. Indemnification

11.1 By Envoy. Envoy will defend you and your officers, directors, and employees against any third-party claim that the Service, used in accordance with this Agreement, infringes a valid U.S. patent, copyright, trademark, or trade secret, and will indemnify them for damages and reasonable attorneys’ fees finally awarded or agreed in settlement. This obligation does not apply to claims arising from Customer Data; your contact lists, scripts, workflows, or configurations; AI Output or communications initiated at your direction; combination of the Service with non-Envoy products or data; modifications to the Service not made by Envoy; use of the Service in violation of this Agreement, the AUP, or applicable law; or Beta Features. If the Service is or may become subject to such a claim, Envoy may procure the right to continue using it, modify it to be non-infringing while preserving materially equivalent functionality, or terminate the affected Order Form and refund prepaid, unused Fees. This Section 11.1 states Envoy’s entire liability, and your exclusive remedy, for infringement.

11.2 By You. You will defend Envoy and its officers, directors, employees, and Affiliates against any third-party claim arising out of or relating to: Customer Data; your contact lists, scripts, workflows, configurations, or selection of Recipients; communications initiated through the Service at your direction, including any claim under the Communications Laws; your breach of Section 3 [Your Responsibilities], Section 4 [Communications Compliance], or the AUP; your use of AI Output; your violation of applicable law; or any dispute between you and a Recipient. You will indemnify the foregoing for damages and reasonable attorneys’ fees finally awarded or agreed in settlement, including regulatory fines and penalties to the extent permitted by law.

11.3 Procedure. The indemnified Party will promptly notify the indemnifying Party (late notice excuses the indemnifying Party only to the extent it is prejudiced), give it sole control of the defense and settlement (provided no settlement imposing a non-monetary obligation on, or admission of liability by, the indemnified Party may be made without consent, not to be unreasonably withheld), and provide reasonable cooperation at the indemnifying Party’s expense. The indemnified Party may participate with its own counsel at its own expense.

12. Limitation of Liability

12.1 Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, OR GOODWILL, REGARDLESS OF THEORY AND EVEN IF ADVISED OF THE POSSIBILITY.

12.2 Cap. EXCEPT AS STATED IN SECTION 12.3, EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU UNDER THE APPLICABLE ORDER FORM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY (THE “GENERAL CAP”). THE FOLLOWING ARE SUBJECT TO A CAP EQUAL TO TWO TIMES (2X) THE GENERAL CAP: (A) ENVOY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 11.1; AND (B) EITHER PARTY’S BREACH OF ITS CONFIDENTIALITY, DATA-PROTECTION, OR SECURITY OBLIGATIONS (SECTIONS 7.4 THROUGH 7.8 AND SECTION 8).

12.3 Excluded Matters. The caps in Section 12.2 do not apply to your payment obligations; your indemnification obligations under Section 11.2; your breach of the AUP; or either Party’s gross negligence, willful misconduct, or fraud. The exclusion in Section 12.1 does not apply to either Party’s indemnification obligations or to either Party’s gross negligence, willful misconduct, or fraud.

12.4 Basis of the Bargain. The limitations and exclusions in this Section 12 are a fundamental basis of the Parties’ bargain and reflect the allocation of risk between them.

13. General

13.1 Governing Law; Venue. This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, and the state and federal courts located in Wilmington, Delaware have exclusive jurisdiction, except that either Party may seek injunctive or equitable relief to protect its intellectual property or Confidential Information in any court of competent jurisdiction.

13.2 Insurance. Envoy will maintain, at its expense, commercial general liability, technology errors and omissions / professional liability, and cyber liability insurance in types and amounts customary for providers of similar services, and will provide a certificate of insurance on your reasonable request.

13.3 Force Majeure. Neither Party is liable for any delay or failure in performance (other than payment obligations) caused by events beyond its reasonable control.

13.4 Assignment. Neither Party may assign this Agreement without the other Party’s prior written consent (not to be unreasonably withheld), except that either Party may assign it, on written notice and without consent, to an Affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets or equity. Any other purported assignment is void. This Agreement binds and benefits the Parties and their permitted successors and assigns.

13.5 Notices. Notices must be in writing and sent to Envoy at contact@tryenvoy.ai (with a copy to the address on the Order Form) and to you at the address and primary contact email on the Order Form, and are effective on confirmed delivery for email, on receipt for hand delivery or recognized overnight courier, and three (3) business days after mailing.

13.6 Subcontractors; Independent Contractors. Envoy may use subcontractors and Subprocessors to perform its obligations and remains responsible for their performance. The Parties are independent contractors, and nothing in this Agreement creates an agency, partnership, joint venture, or employment relationship.

13.7 Export; Sanctions. Each Party will comply with all applicable export, sanctions, and import laws. You represent that you are not located in, and will not access the Service from, a comprehensively sanctioned country or region, and that you are not on any U.S. government restricted-party list.

13.8 Updates to Hosted Terms. Envoy may update this Agreement, the AUP, and the SLA from time to time. Any update that materially diminishes your rights or materially increases your obligations applies beginning at the start of the next Renewal Term, unless you agree in writing to apply it sooner; all other updates take effect when posted and will not retroactively reduce Envoy’s obligations during the then-current Subscription Term.

13.9 Order of Precedence. If these documents conflict, the order of precedence is: the applicable Order Form (only for terms expressly stated to modify this Agreement, and only for that Order Form); this Agreement; the SLA; and the AUP.

13.10 Entire Agreement; Miscellaneous. This Agreement, together with the Order Forms, the AUP, and the SLA, is the entire agreement between the Parties on its subject matter and supersedes all prior agreements and any pre-printed terms on a purchase order or similar document. Amendments must be in writing and signed by both Parties, except for updates to hosted terms under Section 13.8. No waiver is effective unless in writing; if any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in effect. There are no third-party beneficiaries. The Service is “commercial computer software” and the Documentation is “commercial computer software documentation” under FAR 12.212 and DFARS 227.7202. “Including” means “including without limitation,” and no rule of construction against the drafter applies.

EXHIBIT A — SERVICE LEVEL AGREEMENT

A.1 Uptime. Envoy will use commercially reasonable efforts to make the Service available at least 99.5% of the time during each calendar month (“Monthly Uptime”), measured as (total minutes in the month minus Unavailable Minutes) divided by total minutes in the month. “Unavailable Minutes” are minutes during which the Service’s production endpoints return server-side errors on substantially all requests, as measured by Envoy, excluding any time attributable to an Excluded Event.

A.2 Service Credits. If Monthly Uptime falls below 99.5% and you are not in material breach, you may request a service credit, calculated as a percentage of that month’s Fees for the affected Service: 2% for Monthly Uptime below 99.5% but at or above 99.0%; 5% below 99.0% but at or above 98.0%; 10% below 98.0% but at or above 95.0%; and 15% below 95.0%. You must submit a written request to support@tryenvoy.ai within thirty (30) days after the affected month. Service credits are your sole and exclusive remedy, and Envoy’s sole liability, for any failure to meet the uptime commitment, and may not exceed 15% of that month’s Fees for the affected Service.

A.3 Support. Envoy will use commercially reasonable efforts to respond to support requests by severity: Severity 1 (the production Service is unavailable or no communications are completing, with no reasonable workaround) within four (4) hours, 24x7; Severity 2 (a material feature is unavailable or significantly degraded) within eight (8) business hours; and Severity 3 (a non-material defect, question, or request) within two (2) business days. “Business hours” means 9:00 a.m. to 6:00 p.m. U.S. Eastern Time on business days. Enhanced or enterprise support tiers may be set forth in the Order Form.

A.4 Maintenance. Envoy may perform scheduled maintenance (using commercially reasonable efforts to schedule it outside standard U.S. business hours and to provide at least forty-eight (48) hours’ notice for maintenance expected to materially affect availability) and emergency maintenance with shorter or no notice. Time during maintenance is not Unavailable Minutes.

A.5 Exclusions; Status. “Excluded Events” are matters outside Envoy’s reasonable control or attributable to you, including scheduled or emergency maintenance; failures of Third-Party Providers (including Twilio, OpenAI, ElevenLabs, Deepgram, SendGrid, and Microsoft/Azure) and outages of carrier networks, the public switched telephone network, or the internet; your network, equipment, misconfiguration, or misuse; force majeure; Beta Features; and suspension in accordance with this Agreement. Envoy maintains a public status page and will provide a post-incident summary for any Severity 1 incident on your reasonable request.